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B3Networks Academy Updates

Updated: Dec 15, 2022

Dear B3Networks Valued Partners,


With New Year just around the corner and everybody looking forward to the new exciting things that it has in store for us. We at B3Networks, have something exciting to share with you all as well, as we announce improvements and updates to our Apps and Solutions.


So let's dive right into, what we brought you all this time round.


 

License Model

App Model

 

LICENSE MODEL

 

Dashboard - Cast to Public TV


Looking at a well designed dashboard is pretty exciting as it is, making the tedious task of data visualization more fun. However, this month, we decided to kick it up a notch and allow our users to cast their dashboard with chosen widgets to a public TV. This can be done in a few simple steps.


Furthermore, you can:

  • Make it secure, by entering an OTP that would be displayed on your TV Screen.

  • Stop casting your Dashboard from the Public TV, as well as from the portal itself.



 

Phone System - Delete Extension


When you create a new user extension in the CPaaS, the user can configure their own settings suchs as Call Forwarding, Working Hours, Busy Status etc.


However, when you wish to remove a user, you have to reassign it a new user where they inherit the previous user settings. With the new feature in place, under the Organization Management Settings, an Admin can now Delete a User altogether, whenever they wish to do so.




 

Phone System - Call Group


Previously, the Call Group settings did not support Inbound missed call actions, however due to an overwhelming response from our customers to make the caller journey more satisfying, we added this feature. Where you can now create a Call Group with Inbound Missed Calls features like:

  • Play Message

  • Voicemail

  • Hang Up



 

Contact Center - Primary Device


We are introducing a new feature for the Contact Center Users, whereby the Supervisor as well as Agent can set a Primary Device. Previously, an agent/supervisor can activate and set ring to multiple devices at one time. However, with this design the agents and supervisor's performance was affected. Hence we have released this new primary device feature to ensure that, for a Contact Center then only the specified device will ring when there is an incoming call.



 

Contact Center - Post Call Survey


We have an exciting new feature for Contact Center as well, where the system allows Post Call Survey to be sent as:

  • In Call Survey: Where the Customer is still on a call and the agent redirects them to an in call survey based on a Survey Template.

  • SMS Survey: Where the system allows to send an SMS to the Customer based on a Survey Template.

This feature also provides the Supervisor with the flexibility to setup both type of surveys for a particular queue. However, only one can be triggered. To give you all an example, if a caller wants to go ahead with the In Call Survey, once done, the SMS Survey will not be sent out.



 


App Model

 

BizPhone - Primary Device


We are introducing a new feature for the Contact Center Users, whereby the Supervisor as well as Agent can set a Primary Device. Previously, an agent/supervisor can activate and set ring to multiple devices at one time. However, with this design the agents and supervisor's performance was affected. Hence we have released this new primary device feature to ensure that, for a Contact Center then only the specified device will ring when there is an incoming call.



 

WallBoard - Action Events


We all are familiar with the Call Back feature on the WallBoard App, once a call reaches their maximum waiting time or a maximum queue size. But we improved this feature further by adding a message to the caller whereby using Text-to-Speech function as well as MP3 file, we can now configure a message that would be played to the caller.




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