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Resource Hub

Dive into a vast array of knowledge and empower yourself with the tools and insights needed to excel in the dynamic world of CPaaS. Elevate your learning experience with articles, decks, guides, and more, tailored to support your CPaaS journey!

Documents

Explore a topic in-depth through the decks & documents or learn go-to-market strategies, close more deals, and delight your customers.

Product Decks

These decks aim to support users to understand what our solutions are and their capabilities while providing success stories for illustration.

CPaaS MS Teams Direct Routing Product Deck

CPaaS MS Teams Direct Routing enables businesses to make and receive PSTN calls to/from regular telephone number (Fixed/Mobile) using the MS Teams App.​

CPaaS MS Teams Direct Routing Proposal Template

This is CPaaS MS Teams Direct Routing Proposal Template for the partners who want to sell our CPaaS MS Teams Direct Routing to their end-customers.

Call Center Solution Product Deck

(App Model)

This deck aims to support users to understand what our solution  and their capabilities while providing success stories for illustration.

Cloud PBX Solution Product Deck

(App Model)

This deck aims to support users to understand how the Cloud PBX Solution works and its capabilities while providing specific use cases for illustration.

CPaaS Microsoft Teams Operator Connect Proposal Template

This is CPaaS MS Teams Operator Connect Proposal Template for the partners who want to sell our CPaaS MS Teams Operator Connect to their end customers.

CPaaS MS Teams Operator Connect Product Deck

CPaaS MS Teams Operator Connect enables businesses to make and receive PSTN calls to/from regular telephone number (Fixed/Mobile) using the MS Teams App.​

CPaaS Phone System

Product Deck

This deck aims to support users to understand what our solution is and their capabilities while providing success stories for illustration.

CPaaS Solution Product Deck

This deck aims to support users to understand how the CPaaS Solution works and its capabilities while providing specific use cases for illustration.

CPaaS Omni Channel Solution 

Product Deck

This deck aims to support users to understand what our solution is and their capabilities while providing success stories for illustration.

CPaaS Cloud PBX Solution 

Product Deck

This deck aims to support users to understand what our solution is and their capabilities while providing success stories for illustration.

CPaaS Robocall 

Product Deck

This deck aims to support users to understand what our solution is and their capabilities while providing success stories for illustration.

CPaaS CTI Solution 

Product Deck

This deck aims to support users to understand what our solution is and their capabilities while providing success stories for illustration.

CPaaS Auto Attendant 

Product Deck

This deck aims to support users to understand what our solution is and their capabilities while providing success stories for illustration.

CPaaS Developer Hub 

Product Deck

This deck aims to support users to understand what our solution is and their capabilities while providing success stories for illustration.

Product Specification

The product specification document outlines all the important details about our products. This includes information about our product’s construction, what it’s used for, how it works, and more.

CPaaS Contact Center Solution 

Product Spec

This doc aims to support users to understand how the CPaaS Contact Center Solution works, product’s construction, what it’s used for, how it works, and more

CPaaS Auto Attendant 

Product Spec

This doc aims to support users to understand how the CPaaS Auto Attendant Solution works, product’s construction, what it’s used for, how it works, and more

CPaaS CTI Solution 

Product Spec

This doc aims to support users to understand how the CPaaS CTI Solution works, product’s construction, what it’s used for, how it works, and more

CPaaS Cloud PBX Solution 

Product Spec

This doc aims to support users to understand how the CPaaS Cloud PBX Solution works, product’s construction, what it’s used for, how it works, and more

CPaaS MS Teams Direct Routing 

Product Spec

This doc aims to support users to understand how the CPaaS MS Teams Direct Routing Solution works, product’s construction, what it’s used for, how it works, and more

CPaaS MS Teams Operator Connect 

Product Spec

This doc aims to support users to understand how the CPaaS MS Teams Operator Connect Solution works, product’s construction, what it’s used for, how it works, and more

CPaaS Phone System 

Product Spec

This doc aims to support users to understand how the CPaaS Phone System works, product’s construction, what it’s used for, how it works, and more

CPaaS Robocall 

Product Spec

This doc aims to support users to understand how the CPaaS Robocall works, product’s construction, what it’s used for, how it works, and more

CPaaS Developer Hub 

Product Spec

This doc aims to support users to understand how the CPaaS Developer Hub works, product’s construction, what it’s used for, how it works, and more

VAPT Implementation Process Document

This document is intended for Service Providers to understand how the VAPT process works and what coverage is required in VAPT.
 

User Guide

These decks aim to provide users with detailed instructions on how to use our applications.

MS Teams Call Queue &

Auto Attendant Deck

This deck aims to support users to understand the MS Teams Call Queue & Auto-attendant capabilities as well as how to configure the incoming call flow as required. 

CPaaS MS Teams Direct Routing - Admin Guide

This deck aims to provide partners with detailed instructions on how to integrate Microsoft Teams with CPaaS Microsoft Teams Direct Routing.

CPaaS MS Teams Operator Connect - Admin Guide

This deck aims to provide partners with detailed instructions on how to integrate Microsoft Teams with CPaaS Microsoft Teams Operator Connect.

Microsoft Teams -

End-user Guide

This deck aims to provide partners with detailed instructions on how the end-users use Microsoft Teams with CPaaS Microsoft Teams Call Services

CPaaS Phone System

- Admin Guide

This deck aims to support the customer owner/admins to understand how to use the CPaaS Phone System.

CPaaS Phone System - End-user Guide

This deck aims to support the customer end-users/members to understand how to use the CPaaS Phone System.

CPaaS Standard Provisioning Deck

This deck aims to provide partners a standardized process of provisioning services on the CPaaS portal.

CPaaS Auto-attendant - Admin Guide

This deck aims to support the customer owner/admins to understand how to use the CPaaS Auto-attendant.

CPaaS General Portal Settings - Admin Guide (License Model)

This deck aims to support users to understand how to use the CPaaS portal.

CPaaS Portal General Settings - Admin Guide (App Model)

This deck aims to provide partners a standardized process of provisioning services on the CPaaS portal.

Troubleshooting Guideline

(License Model)

This spreadsheet provides detailed instruction for partners' support team to troubleshoot when facing issues with our products

Troubleshooting Guideline

(App Model)

This spreadsheet provides detailed instruction for partners' support team to troubleshoot when facing issues with our products

CPaaS Developer Guide

This deck aims to support the customer owner/admins to understand how to use the CPaaS Developer tools.

CPaaS Omni Channel - Supervisor Guide

This deck aims to support the customer supervisors to understand how to use the CPaaS Contact Center.

CPaaS Omni Channel - Agent Guide

This deck aims to support the customer agents to understand how to use the CPaaS Contact Center.

CPaaS SIP Trunk - Admin Guide

This deck aims to support the customer owner/admins to understand how to use the CPaaS SIP Trunk.

CPaaS Robocall Campaign - Admin Guide

This deck aims to support the customer owner/admins to understand how to use the CPaaS Robocall.

CPaaS SMS Campaign - Admin Guide

This deck aims to support the customer owner/admins to understand how to use the CPaaS SMS Campaign.

CPaaS CTI Solution - Admin Guide

This deck aims to support the customer owner/admins to understand how to use the CPaaS CTI to integrate with third-party CRM systems.

Explore more product documents through generic product decks and guides.

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