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Proficiency Lab

Explore our comprehensive curriculum and access a wealth of resources including online courses, certifications, and short learning videos designed to help your team build expertise and competency.

Curriculum Overview

Dive deep into the intricacies of our cutting-edge products and  enhance your proficiency to stay at the forefront of industry advancements.


The OSS/BSS curriculum comprises a suite of products aimed at facilitating various aspects of Telco operations, including Platform Management, Customer On-boarding, Invoicing and Financing, and Operation Tools. 

License Model 

The License Model curriculum encompasses a range of solutions, including CPaaS Phone System, CPaaS Omnichannel Solution, CPaaS Developer Hub, CPaaS SIP Trunk, and more.

App Model 

The App Model curriculum encompasses a variety of products tailored to optimize Telco operations, including Bizphone, Virtual line (IVR), Wallboard, Call Recording, Global DNC, SIP, SMS Marketing, and more.

Learning Paths


Support staff undergo extensive training focused on troubleshooting techniques and resolving technical issues efficiently. Training modules emphasize deep understanding of product functionalities, diagnostics, and problem-solving strategies to ensure swift resolution of customer queries and issues.

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Short Videos

Understand CPaaS from our short videos, learn go-to-market strategies, close more deals, and delight your customers.

Request an Instructor-led Session

Get in touch with B3Network Academy experts with our comprehensive suite of training.

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