Dear B3Networks Valued Partners,
IT modernization is a never-ending journey. It is an essential element that, done right, enables businesses to achieve agility and competitiveness, ensuring their survival and growth over the coming years. This is why we’re back with our monthly IT Feature Update - your go-to source for the latest enhancements in our products and solutions.
Stay ahead of the curve with new advancements for our Omni Channel, Platform Apps, Phone System and much more!
Platform (OSS/BSS)
SMS Gateway - Allow all Sender IDs
In this month’s feature update, we’ve added the option "Allow all Sender IDs" to choose while uploading sender Whitelist/Blacklist. After the list is uploaded successfully,
column Total will display symbol “*“. This feature allows our Partners to manage their own domain Sender ID Whitelist & Blacklist database.
Sales Hub - Progress Bar and Report for Bulk Unsubscribe
With this new enhancement, we’ve introduced the feature that when a user starts the bulk unsubscribe, the new progress bar will appear to notify you have a project in progress. Once it is done, users can check and export the report for more information. The system will prompt you to wait until it is completed before starting a new one.
The downloaded report will be in a CSV format.
Sales Hub - Redesign UI style for Subscriptions tab
With this new enhancement, we’ve redesigned UI style for Subscription management to show a popup instead of a dropdown. the items redesigned in this update are:
Transfer Owner
View Assignees
Add Contract
Change Product Variant
View Add-ons
Edit Billing Model
Extend Expiry Date
View History
Terminate the subscription
Public Holiday
We have integrated Public Holiday tab in Admin Portal in order to set up the holiday for live chat widgets and auto attendant.
License Model
Manage Organization - Numbers tab
Numbers tab under Manage Organization helps manage all organization's numbers in one place. Organization owner and admin with Organization Setting & People permission group can overview and edit Number tab. Users can filter by Provider and service they are using. Users can also search for a specific number in search bar.
Manage Organization - Warning Message for Custom Holidays
This month we've made another improvement in the Custom holidays section. A custom holiday rule is a configurable setting within Public Holiday tab under Manage organization that allows organizations to define specific holidays according to their unique requirements. Users will see a warning message that "Custom holidays are only applicable for the selected year, please review and update your settings as needed".
Manage Organization - Update Organization Link in Outbound Call rule
We have updated the new logic for organization connect and updated the UI accordingly. You can now select the organization from the drop down list and set up prefix for it. It does not affect the current connection settings of the outbound call rule.
Phone System - Beep Sound for Call Transfer
Previously, we have introduced beep sound for call recordings that Supervisor can set call recording notification sound for the user by checking “Play periodically when recording” for the users to notify them that the call is being recorded. This month, Compliance tab also supports Beep sound for both External / Internal Call Transfer.
The Beep Sound for Incoming and Outgoing will be played when both parties are connected.
For external call transfer, it follows the setting of the Phone System Extension
For internal call transfer (both are Phone System Extensions), it follows the setting of the extension who initiated the call.
Phone System - Transfer/Claim Channel Ownership
In this month’s upgrade for Channel Management, Organization owner can transfer or claim the ownership of a channel on the home page.
If the channel's owner status is active, Only channel owner can trigger the act of transferring ownership to other channel members.
If the status of channel's owner is inactive, Only organization owner can claim the ownership of the channel or transfer the ownership to any organization members who have team chat license.
Auto Attendant - Multiple Public Holiday Profiles
This new enhancement allows multinational organizations to customize the public holiday settings according to their specific requirements.
There are 2 options available to set up Public Holidays according to specific requirements of an organization.
Follow Default holiday: Incoming calls to the Auto Attendant number will follow the organization's default public holiday flow.
Customize holiday: Incoming calls to the Auto Attendant number will follow the customized holiday flow.
Auto Attendant public holiday overrides Organization’s default public holiday. Custom Holiday is not a recurring event. It will only be applied for the appointed date.
Omni Channel - Internal Discussion
During the conversation with the customer, We have introduced a new enhancement to allow the agent to discuss internal issues. This feature is applied on:
Live Chat
Support ticket
WhatsApp
When a new TXN is created, the Internal Discussion icon will enable the Agents, who can access the Inbox, to chat.
When the TXN is Ended, the Internal Discussion is NO longer available to chat, but the Agent can view the message history (View only mode).
Omni Channel Manual Outbound Contact Center Calls
Here’s another amazing enhancement for the Omni Channel. This feature allows Contact Center Agents to make outgoing calls on behalf of the assigned Inbox and the Contact Center Caller ID.
Caller ID is an identity number or Auto Attendant number that is assigned to the agent.
Make outbound calls using dialing code is applicable for Web phone, Mobile, Desktop and IP Phone. Agents could view and select inboxes that they are assigned to.
Prerequisites to configure the dialing codes:
Role
Owner
Admin with Phone System & Organization Setting in Permission Group
Base License: Phone System
Addons: Contact Center & device addons
All agents can use the dialing codes as long as:
The have the required licenses
They know the prefix set by the owner or admin (with permissions) of that organization
Omni Channel - Schedule a Call
In order to make our Omni channel more reliable and effective, we are now announcing a new enhancement in which agents can schedule a time and date for the customer call.
Agnets can select a Txn in an assigned inbox, check for customer's number and schedule a date and time for the call with the customer.
Omni Channel - Redesign General Tab
This month, we’ve redesigned our general tab under Omni channel to make it more simpler and understanding for the user. Now, items on general tab have been relocated and will be shown based on licences, a user has.
CPaaS Fax - File size limitations and Supported formats
From this month, we’ve displayed the file size limitations and supported formats under overview tab for our fax services to help users understand the limits.
Users can upload a file of maximim 35 MB.
File formats supported by the system are PDF, PNG, JPG, JPEG
Call History - Display 3rd Party Recording
With this month's update, we are now supporting To display message 3rd-party recording for TXN that uses SIPREC.
Dashboard - Redesign Mani Page
We have redesigned our Dashboard's main page to make the UI more simple:
Merged the Manage Devices icon and the Access Control icon to Settings icon
Included the Auto-scroll and Refresh Rate button to this list
Auto-scroll (default = off)
Refresh Rate Options
10s (default)
30s
1m
5m
10m
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